Shipping & Returns

Shipping Information

Domestic Shipping (USA – Contiguous 48 States)

Bureau offers free ground shipping on orders over $100 to the contiguous 48 U.S. states. Orders are processed and shipped using the customer’s chosen shipping method within 1–2 business days, pending payment authorization and verification.

International Shipping

Bureau ships internationally. All international orders are final sale.

Shipping Rates

USA – Contiguous 48 States

  • USPS Priority Mail – 2–5 business days – Calculated (Free on orders over $100)
  • USPS Priority Mail Express – 2–3 business days – Calculated
  • UPS Ground – 3–7 business days – Calculated
  • UPS 2nd Day Air – 2 business days – Calculated
  • UPS Next Day Air – 1 business day – Calculated

International

  • UPS Worldwide Saver – 3–10 business days – Calculated
  • UPS Worldwide Express – 2–5 business days – Calculated
  • DHL Worldwide – 3–7 business days – Calculated

Orders are processed Monday through Friday (excluding major holidays). Delivery times are estimates and do not account for delays caused by payment authorization or stock availability.
UPS cannot deliver to P.O. Boxes or APO/FPO addresses.

Sales Tax and Duties

USA

  • Orders shipped to New York are subject to state sales tax.
  • Orders shipped to all other states are tax-free.

International

  • Orders are shipped DDU (Delivered Duty Unpaid). The recipient is responsible for all applicable duties, taxes, and fees required by customs.

Return Policy

If you're located within the United States and would like to return or exchange an item purchased from www.bureau.cafe, please request return authorization within 30 days of the delivery date. Items must be shipped back within 7 days of receiving approval.

Return Conditions

  • Items must be in new, unused condition, with all original packaging and tags attached.
  • Initial shipping charges are non-refundable.
  • Bureau reserves the right to refuse returns that do not meet our return policy requirements or are returned without written approval.

All international orders are final sale and not eligible for return.

Contact Us

Email: support@bureau.cafe
Hours: Monday–Friday, 10am–7pm EST (excluding public holidays)